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Industry Dynamics
Utilities shoulder great social responsibility. Recent developments have complicated delivery of these essential services and constrained profitability. Customers demand ever greater service, but have stiffened their resistance to rate hikes. At the same time, operating costs have risen, reflected in part by aging distribution networks, skyrocketing raw material costs, more complex sourcing, and stricter legislation.
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Business Challenges
Rethinking the business model is the primary challenge of executive management. The journey begins with new approaches to strategic planning, challenging fundamental assumptions including market positioning, customer segmentation, and the products and services provided. A strategic approach to business process redesign provides a compass for sustainable operational performance. Within this framework, core roles and accountabilities will need to be redefined to ensure all work activity adds strategic value.
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Our Depth of Knowledge
Over the last 20 years we’ve helped a wide variety of industries understand changing market dynamics and influence mechanisms, and to translate this knowledge into effective strategy and breakthrough results. We’ve helped our clients understand the complex relationship needs of all key stakeholders, and to use this perspective to shape responsive strategy and its implementation.
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