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Function Dynamics
Over the years quality has been reborn many times -- six-sigma and lean are the latest incarnations. The resilience of the issue speaks to its importance. Environmental drivers like global competition, regulation and demands for transparency, product liability, and consumer activism are all increasing rapidly, making concern for quality a critical one. Yet despite the many years of experience most companies have had addressing the quality challenge, many continue to struggle toward timely, effective implementation.
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Business Challenges
Quality/Compliance is faced with the challenge of learning from past implementations, facilitating changes in processes and stakeholder relationships as needed to ensure both improved quality and compliance with evolving regulatory and legal requirements. These demands require constantly adapting the function to be more effective rather than being locked into a doctrine. The function needs to become more strategic and consultative, selectively applying the right tools to help the organization embed quality and transparency, and extract more value from core processes. Under this approach, Quality/Compliance becomes more proactive, and spends more time helping line management define new approaches, challenge assumptions in current process, and introduce methodologies and tools to help managers more effectively meet the company’s most critical objectives.
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Our Depth of Knowledge
Success in today’s marketplace requires both great strategy and an integrated approach to the design and management of quality and compliance systems to make that strategy come alive. Over the last 20 years we’ve helped clients in a wide variety of industries address both the "what" of strategy and the "how" of implementation. Our services are intended to help clients design or redesign and implement systems that enable strategically important performance in the organization. And we help Quality and Compliance leaders build departments capable of delivering on their value proposition.
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